Customer Support

We are here to ensure your collection remains timeless. Expected response: 24h.

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Create a Ticket

Each request generates a unique reference number emailed directly to you.

Direct Solutions

Find quick answers to common questions before opening a ticket.

Repairs & Care

Learn how to care for and maintain your jewelry's prime condition to prevent damage, oxidation, or colour changes.

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Tracking Your Ticket

After submitting a request, you'll receive a confirmation with your ticket number. Use it to follow up on your case: whether you take it to one of our locations, or through email/ phone.

Sizing & Fit Issues

Guidance on ring resizing, bracelet adjustments and how to describe fit concerns in your support request.

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